Support Training

Site Selection Assistance: Yes, Real Estate Agent available through the Home Office

Lease Negotiation Assistance: Yes, Real Estate Agent available through the Home Office

Recruiting Assistance: Yes, Full-time recruiting team available through the Home Office 

Training:
Comprehensive onboarding and training program involving virtual training, video conferencing, real-time training at the Home Office Model Center and on-site at Franchisee’s shop.

Welcome Aboard & Initial Onboarding – Virtual, Video Conferencing

• Perform Needs Assessment to line up Manuals and Programs delivery
• Establish Schedule of Meetings - Individual Coaching and Team Meetings Review
• Franchisee Operations Manual
• Review Zoom Drain Franchise, LLC Org Chart
• Create Master Projects List, Top Projects –
• Project Management Software
• Setup Office Productivity Suite Apps (Email, Online Storage, Calendar, Online Meetings, Word Processing)
• Setup Phone System and Integrate Call Routing
• Setup and Train on Management Information Software
• Setup and Train on Technician Tablet and Phone
• Review and Order Trucks and Equipment

Phase 1: Planning, Introduction to Systems – Virtual, Video Conference and/or On-Site

• Create, review Mission Statement
• Establish Goals for Current and Next Year
• Update Project Management Software - Franchisee, Individual Update Master Project List – Demonstrate "Steps of Delegation"
• Review Operations Manual - Service Techs
• Review Operations Manual - Service Coordinator
• Review Operations Manual - Dispatcher
• Review Operations Manual - Employee/Employer
• Create the initial Organizational Chart
• Schedule essential Manager Meetings and Agendas
• Practice the "Meeting with Me"
• Review “Best Chance of Success”
• Incorporate ZOOM Chart of Accounts
• Integrate Accounting and Management Information Software
• Create, Update Budgets
• Implement ZOOM Capture Procedure for franchise fees
• Review Month End Checklist
• Set Financial Remote Call Schedule
• Review Payroll Procedure

Phase 2: Marketing Roll Out, Staffing Systems – Virtual, Video Conferencing

• Selection of Grand Opening Date
• Marketing Strategy Call schedule
• Review Marketing Manual
• Setup Marketing Budget
• Setup Marketing Allocation
• Setup Marketing Calendar
• Setup ZOOM Website and eMarketing Program - SEO, PPC, Social Media Review and Utilize Franchisee Marketing Checklist
• Review "The Top 5 Target Customers"
• Determine Marketing Projects - next 6 months
• Introduce ZOOM Marketing Assets
• Order Welcome Aboard Marketing Packet
• Setup Hiring Software
• Launch Ads for SC, DSR and Service Tech
• Review Recruiting Procedures
• Review Hiring Procedures
• Roll out Human Resources Procedures
• Review Orientation Procedures
• Assign Orientation Checklists to each Team Member
• Establish Salary Levels

Phase 3: Front Line Training – At Home Office Model Center

• Techs Review Drain & Sewer Manual
• Update Apprentice to Tech Training Checklist
• Go on Ride Along/s w Service Techs
• Practice Price Book
• "Scavenger Hunt" Common Tasks
• Practice Receiving, Invoicing Jobs on phones/tablets
• Practice Management Information Software Reports, Scorecards
• Office Team Overview Positions/Manuals
• Review of Office Training Checklists
• Side by Side with Service Coordinator (SC)
• Side by Side with Dispatcher (DSR)
• Practice Full Cycle of Jobs "Call to Complete" in Management Information System
• Review Naming Convention
• Participate in Model Center FQC/Top Projects Meeting
• Update Planning Power Remote Call Schedule
• Establish additional training needs and schedule on calendar.

On-Going Support

• Franchisees meet with a Franchise Support Coordinator for a bi-weekly check in meeting…with a specific agenda focused on Top Projects and financial review.
• Weekly Huddle, sharing Zoom Drain Empire wide stats. Also, we present System updates, announcements, acknowledgments and training on specific topics.
• Monthly Lunch and Learns webinar training on different segments of our systems.
• Annual Empire Event is held in one of our franchisees’ home markets, and offers a tour of the local shop, in-depth training, guest speakers and a chance to spend time together.
• Learning management software, a project planning app, Google drive and other appropriate apps to help franchisees stay organized, focused and productive.